Globe Telecom now speaks Bisaya!
Globe Telecom has set up an exclusive Visayan interactive voice response (IVR) system and deployed Visayan-speaking customer service representatives to handle sales, after-sales and technical concerns on broadband and landline services of customers in the Visayas and Mindanao regions.
The mobile services were made available starting January 15, 2012 for prepaid and February 13, 2012 for postpaid. We tried it just before working on this post (via 211, option 3 for Visayan), and we got to listen to a Visayan-speaking IVR and even talk to a Visayan customer service representative.
Globe subscribers may reach Globe Telecom’s Visayan customer service through:
– 730-1000, toll-free via Globe Landline
– 211, toll-free via Globe/TM mobile
Other available customer service channels are:
– Facebook at http://facebook.com/globeph
– Twitter at http://twitter.com/talk2GLOBE
– Talk2Globe e-mail account at firstname.lastname@example.org
– Yahoo! Messenger via YM user: Talk2GLOBECHAT
– SMS by texting HELP to 1234 for free
This is truly a welcome development. It’s not as if we (in the Visayas and Mindanao regions) do not understand English or Filpino fully well, because we do. (I remember we used to kid around that “We can English too!”) We are just happy that Bisaya or Binisaya, a widely spoken dialect in the country, has gained recognition in the telecommunications industry.