Globe Telecom Customer Service in Bisaya!

Globe Telecom now speaks Bisaya!

Globe Telecom has set up an exclusive Visayan interactive voice response (IVR) system and deployed Visayan-speaking customer service representatives to handle sales, after-sales and technical concerns on broadband and landline services of customers in the Visayas and Mindanao regions.

The mobile services were made available starting January 15, 2012 for prepaid and February 13, 2012 for postpaid. We tried it just before working on this post (via 211, option 3 for Visayan), and we got to listen to a Visayan-speaking IVR and even talk to a Visayan customer service representative.

Globe subscribers may reach Globe Telecom’s Visayan customer service through:

– 730-1000, toll-free via Globe Landline
– 211, toll-free via Globe/TM mobile

Other available customer service channels are:

– Facebook at http://facebook.com/globeph
– Twitter at http://twitter.com/talk2GLOBE
– Talk2Globe e-mail account at talk@globetel.com.ph
– Yahoo! Messenger via YM user: Talk2GLOBECHAT
– SMS by texting HELP to 1234 for free

This is truly a welcome development. It’s not as if we (in the Visayas and Mindanao regions) do not understand English or Filpino fully well, because we do. (I remember we used to kid around that “We can English too!”) We are just happy that Bisaya or Binisaya, a widely spoken dialect in the country, has gained recognition in the telecommunications industry.

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16 comments

  1. The Manager :

    I have no comment but want to complain bout your employees your service so bad , We always in a hurry to leave the office to pay our bills , but ang sabi ng information eh cut-off na….its 6:00 pm pa. ano ba yan ….

  2. bakit parati patay patay inyo connection internet cafe ni wala mi customer ani..unsaon nah namo pagbayad sa inyoha…sige lang man ko complain uyyy sa isang buwan halos 2 ulit mag trouble then karon halos 1 week na mag patay patay net ninyo ang hina pa…tapos complain ka maayos nyo or puntahan with in 24 hours pa..eeh halos 2 days yon kasi…eeeh walang kita….

  3. i have big problem to my internet conektion + wifi to my decorder b200w some one go insider and shanse my password for my wifi and i have not alowe and go in and fix it i have no password for at do it i have conekt globe in davao manny time and they prommese me at come bath nothing happenig i most complein werry bad cervie the now at i most have globe i have test companie bath globe is only one som work i hoops at globe solve my problem best regard curt lidstrom

  4. I had my wifi internet and landline installed last wed 20 Feb 2013 at San Carlos City Negros Occ. i am presently working here at Cyprus as a domestic helper. I am so happy when i chat to my family and saw them in the webcam. The following day i tried to call the landline no answer i called my son to his mobile he told me no dial tone until now its not working. Can you please explain how it happened just for day it works and until when i will wait till i get response from your customer service.

  5. bakit ganyan serbisyo nyo mga taga globe TAGUM DAVAO nagpapa install ang asawa ko ng net.pinangakuan nyo lang ng pinangakuan. ilang weeks na.sayang ang oras panahon at pera sa kapupunta at pagtawag sa inyo ng asawa ko.samantalang sa manila halus mag bahay bahay pa ang mga agent ng globe para mag alok ng internet installation o wi-fi connection.jan sa tagum dami pang rekotitus.ndi nmn siguro kami magpapa install ng asawa ko ng net if di namin afford na makabayad ng monthly bill.

  6. Wla rin kmi internet connection for 2 days tapos now bumalik’ putol2 na. Maybe 3 times a day kung mawala ang ine. Nkakainisss….

  7. Hi Globe, time to time po ako tumatawag sa hotline # ninyo, bakit busy tone always…i dont want to say bad about your company, but I pay in advance bakit nawawala ang connection ko…Please do improve your service, wag nmn sana kayo patalo sa PLDT kasi my friends ask me to change na…nag papa advertise pa kayo ng Malakas ang signal..Ano ba yan! dont ruin your image…

  8. sira na naman, palpak lagi trabaho namin dahil sa connection nyo !!! ma sesanti kami n2!!!!

  9. naay kawat dri nga internet connection…located at purok 1a alejal carmen davao del norte

  10. ang uban naga problema sa internet connection na legal naman sana pero ang iba na nakaw nag pakasaya.dugay na nag operate…dalawa pa ang kawat na connection nila…pwde ba mag survey mo bahin ani para pud fair sa uban nga may legal na connection..sana nman may aksyon kayo agad-agad…salamat..mao ni complete address og ang pangalan sa net cafe…totz net cafe purok 1a alejal carmen davao del norte

  11. Dinelyn Laride

    Bakit ang laki ng charges sa internet connection sa account ko ? nag advance n nga ako ng 2 months pinutulan n ako ng connection .

  12. ano problema internet connection ang bagal?

  13. I JUST WANT INQUIRE IF DO YOU HAVE AVAILABLE IPHONE 6S UNIT ROSE GOLD AT SM ECOLAND BRANCH, DAVAO CITY?

  14. katherine p. bansalan

    gusto kulang po tingnan bill ko kasi kahit kailan di po ako nakita nang paper bills ko even sa email wala kayung pinoforward and yung landline nyo po simula nung nagpa install ako walang silbi di magamit2 ring lang nang ring nu bayan email nyo po sakin today bills ko

  15. hello,bayantel/globe na ngayon (ACTION LNG PLEASE MATAGAL N 2NG LETTER REQUEST KO S DAVAO LIGHT LAST YEAR PA OCTOBER 1 2015 *PKIBILIS NMAN PO PKIACTIONAN NYU TONG PROBLEM ..MABILIS KAU S PAGKABIT MABAGAL S PAGTANGGAL PAKILIPAT PO NG LINE NINYO S BAGONG POSTE KAU NLNG ANG HINDI PA URGENT ACTION PLEASE?//?????……….POLE NMBER 0583324 D2 AQUINO ST S ROSEVILLE LANANG DAVAO CITY.THANK YOU FOR YOUR CONSIDERATION…

  16. Hello question regarding gcash. A payment didnt arrive. Does it take along time to arrive if globes system is shut down? Please respond. I really need this. And I cant call anyone./ talk to a customer service cause all you gad guys is an automated answering machine for inquiries.

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